Jan Schilt, GamingWorks

Zur Person:
Jan Schilt started his professional career in 1986 as a Service Centre employee. After a few years working in several ICT jobs he became ICT Manager at Knorr (Currently Unilever). In 1998 he became Management Trainer for ISES International and became responsible for ITSM training programs.
In 2001 he started his company called Learning Works. He became expert in Learning Based Consultancy and wrote his first book about ‘Process Improvement in IT Service Management’.
In 2003 he started together with Paul Wilkinson the company called GamingWorks and they developed several Business Simulations. GamingWorks has become one of the leading companies in the World.

Zum Vortrag:
"Simulations & More"

Improving IT performance is not only a matter of implementing ITSM processes or Business & IT Alignment processes. Most of the ITSM projects fail because of the lack of focus on the soft skills of the participants like communication, teamwork, customer focus, decision making, leadership et cetera. Business Simulations play a important role in addressing these soft skills. But there is more! Addressing is one, decide to work on it is second and really apply them in day to day work is third. In this presentation:

• What is a Serious Business Simulation?
• How to identify weaknesses in soft skills within the team?
• How to develop a plan to improve them?
• How to really improve the needed skills and create impact?

Der Vortrag wird auf Englisch gehalten. Die Präsentation steht im Anschluss auch in Deutsch zur Verfügung.